WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.

NEW CUSTOMER 5,000 PTS SIGN UP BONUS

*VALID ON FIRST ORDER OVER $500+*

FAQs

Wholesale Account

How to set up an account?

Apply for Wholesale account here

Why should I submit the Credit Card Authorization Form?

First orders are required to submit credit card authorizations until account is fully established.

Ordering

How long will it take to receive my order?

Usually 3-5 business days within USA

Shipping

Do you ship overseas?

We ship to Canada for sure. For other countries, we’ll ship only if the customer pay by Wire Transfer in advance. For all international orders, please keep in mind it’s your own responsibility to handle any possible custom issue.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days.

Returns & Refunds

What is your return policy?

You have 30 days to return defective or damage items: For most damaged glass items, we need you to email us the picture to evaluate; for all damage claims, please inform us the defective item number as well as your order ID, so we could process faster. We may either credit back to your account or replace the same item in your next order.

For returning work-fine items, there will be 15% restocking fee..

How long will it take to receive my refund?

Refunds are usually processed within 24-48 hours after we received item.

Still looking for answers?

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