Terms And Conditions

  • You must be 18 or older to try, purchase, or use these products.
  • Orders that have selected the USPS free or USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 24 hours ( business days ), with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
  • Expedited shipping options are available for domestic orders with United Parcel Service (UPS). UPS options include: 2nd Day Air, Next Day Air, and Next Day Air Early AM. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
  • We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties.
  • Missing items must be claimed within 7 days of “Delivered” status update via the tracking information.
  • 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
    • Batteries that have dropped.
    • Batteries that have separated.
    • Wires becoming exposed.
    • Batteries that break inside a pocket, purse, or bag.
    • Batteries that have been exposed to water.
    • Bent atomizers.
    • Damage to products due to user negligence.
  • All sales on E-liquids and products are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
  • Customers are responsible for return shipping unless they have been sent the wrong product.

 

Questions pertaining to anything in our terms and conditions may be sent to this address for assistance: >[email protected]

SHIPPING POLICY

We ship most orders by UPS, for small packages we may ship by USPS. Since we carry many different types of items we cannot determine the exact shipping fees until we package the order and calculate weight & dimensions.

In some cases you may be charged for your order total and then a second time for shipping and handling. We will be sure to inform you on shipping details with a follow up e-mail.

* No minimum purchase requirements. *

* Free shipping on orders over $1,000. (Free standard shipping only applies to the Contiguous United States and can not combine with any promotions. Water pipes and hookahs are not eligible for free shipping.) *

 

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. Please fill out the Unishow Product Return Form and send it back with the return items. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply call us at 713-278-7677. We’ll notify of your refund once we’ve received and processed the returned item via phone and or e-mail. You may download or print the Return Form by right click the image below.