FAQ

Please email the photo copy of your business documents and Tax ID to us before order. If we didn’t reply in time before you place orderjust remark some thing like “account document mailed” at the comment area on the order form.

We ship most orders by UPS, for small packages we may ship by USPS. Since we carry many different types of items we cannot determine the exact shipping fees until we package the order and calculate weight & dimensions. We will of course then notify you of the shipping cost and charge your credit card accordingly. In some cases you may be charged for your order total and then a second time for shipping and handling. We will be sure to inform you on shipping details with a follow up e-mail.

We need 24-48 hrs to ship the orders out from Texas, then mostly it’ll take another 3-5 working days to arrive all 50 states.

We don’t prefer COD in any case, definitely not for first time order.

We ship to Canada for sure. For other countries, we’ll ship only if the customer pay by Wire Transfer in advance. For all international orders, please keep in mind it’s your own responsibility to handle any possible custom issue.

You have 30 days to return defective or damage items: For most damaged glass items, we need you to email us the picture to evaluate; for all damage claims, please inform us the defective item number as well as your order ID, so we could process faster. We may either credit back to your account or replace the same item in your next order.

For returning work-fine items, there will be 15% restocking fee..

If your order is over 1000,00 or the billing and shipping address are different, then the Credit Card Authorization Form together with your account information will be requested. This is to avoid any card stealing or charge back issue.